Playinmatch KYC Policy

1. Introduction

Know Your Customer, commonly called KYC, is the process used to confirm that an account belongs to a real and eligible individual. Playinmatch may request personal information and supporting documents before activating certain account features or completing selected transactions.

The type and level of verification may depend on the user's location, account activity, selected payment method, withdrawal request and the risk indicators associated with the account.

2. Purpose of the KYC Process

Playinmatch may conduct KYC checks to:

• Confirm the identity of the account holder.
• Verify that the user meets the minimum-age requirement.
• Prevent duplicate, false or impersonated accounts.
• Protect accounts against unauthorised access and fraud.
• Confirm ownership of selected payment methods.
• Review unusual or potentially suspicious transactions.
• Prevent misuse of bonuses, promotions and referral offers.
• Support responsible account and transaction management.
• Meet applicable contractual, licensing or legal requirements.

KYC checks are intended to improve account security. They do not guarantee that every attempted act of fraud or misuse will be detected.

3. When KYC May Be Required

Playinmatch may request KYC verification at registration or at any later stage of the account relationship.

Playinmatch may also repeat KYC verification when an existing document has expired or when previously submitted information is incomplete, inconsistent or no longer current.

4. Information That May Be Required

Playinmatch may request some or all of the following information:

• Full legal name.
• Date of birth.
• Residential address.
• Registered mobile number.
• Email address.
• Nationality or country of residence.
• Government-issued identification details.
• A recent photograph or live selfie.
• Proof of residential address.
• Payment-account ownership information.
• Transaction references or bank confirmation.
• Additional information about the source or purpose of funds where reasonably required.

The requested information should be accurate and should match the account holder's official documents and payment details.

5. Documents That May Be Accepted

Accepted documents may depend on the user's location and the verification provider used by Playinmatch.

6. Playinmatch KYC Verification Process

The verification process may include the following steps:

Verification time may vary according to document quality, verification-provider availability, the complexity of the review and whether additional information is required.

7. Payment Method Verification

Playinmatch may require users to deposit and withdraw using a payment method registered in their own name. This helps reduce unauthorised payments, payment disputes and third-party account misuse.

Payment verification may include checking:

• The name of the bank or wallet account holder.
• The transaction reference or payment receipt.
• The last few digits of an account or payment instrument.
• The registered mobile number linked to the payment method.
• The relationship between the deposit and withdrawal method.

8. Additional or Enhanced Verification

In selected circumstances, Playinmatch may request additional verification beyond the standard KYC process.

This may occur when:

• Account details do not match submitted documents.
• A document appears altered, incomplete or expired.
• Multiple accounts appear to be connected to one user.
• Unusual payment or withdrawal patterns are identified.
• A third-party payment method has been used.
• The account is associated with a security complaint.
• The user's location or account status requires further review.

Additional checks may include a live video call, a new selfie, updated address evidence, payment ownership confirmation or an explanation of selected transactions.

9. Failed or Incomplete Verification

KYC verification may be delayed or rejected when:

• The document image is blurred, cropped or unreadable.
• The document has expired.
• The registered name differs from the document name.
• The date of birth shows that the user is underage.
• The address information is incomplete or inconsistent.
• The document appears edited, altered or unauthentic.
• The selfie does not match the identity document.
• The payment method belongs to another person.
• The user does not provide requested supporting information.

Playinmatch may allow the user to submit a replacement document or correct account details where appropriate. Repeated submission of false or altered information may result in account closure.

10. Account Restrictions During Verification

While KYC is pending, Playinmatch may temporarily limit selected account features. Restrictions may include:

• Delaying or declining a withdrawal request.
• Limiting deposits or account transactions.
• Suspending promotional or bonus eligibility.
• Restricting changes to registered account information.
• Temporarily suspending account login or gameplay.
• Closing the account where verification cannot be completed.

Any treatment of remaining account balances should follow the platform's Terms and Conditions, applicable payment rules and legal obligations.

11. Security of KYC Information

KYC documents may contain sensitive personal information. Playinmatch should use reasonable technical and organisational safeguards designed to protect submitted information from unauthorised access, loss, disclosure or misuse.

Safeguards may include:

• Secure document-upload channels.
• Encrypted website connections where supported.
• Restricted employee and service-provider access.
• Account authentication and access controls.
• Security monitoring and incident-response procedures.
• Confidentiality requirements for verification providers.

KYC information may be shared with identity-verification, fraud-prevention, payment or compliance service providers where reasonably necessary to complete the verification process.

12. Retention of KYC Records

Playinmatch may retain KYC information for as long as reasonably necessary to manage the account, support transaction security, resolve disputes, prevent fraud and satisfy applicable record-keeping requirements.

Retention periods may depend on:

• Whether the Playinmatch account remains active.
• The type and sensitivity of the verification information.
• Payment and transaction-record requirements.
• The existence of a complaint, dispute or investigation.
• The operator's licensing and legal obligations.

When records are no longer required, they may be securely deleted, anonymised or removed from active systems, subject to permitted backup and record-retention requirements.

13. User Responsibilities

Playinmatch users are responsible for:

• Providing accurate and current account information.
• Using only an account created in their own legal identity.
• Submitting genuine and unaltered documents.
• Using payment methods they are authorised to use.
• Keeping registered contact details up to date.
• Responding to reasonable verification requests.
• Protecting passwords, PINs and one-time verification codes.
• Informing Playinmatch when an identity document or account detail changes.

A user must not create an account for another person, lend an account to another individual or attempt to avoid KYC through false information.

14. Ongoing Account Review

KYC is not always a one-time process. Playinmatch may review or refresh account information when:

• An identity document expires.
• The user's address or contact information changes.
• A new payment method is added.
• Account ownership is questioned.
• Unusual or inconsistent activity is detected.
• A new verification requirement becomes applicable.

Failure to complete a reasonable re-verification request may result in temporary account restrictions.

15. Changes to This KYC Policy

Playinmatch may update this KYC Policy to reflect changes in its verification procedures, payment methods, security systems, service providers, licensing conditions or applicable requirements.

An updated version may be published on this page with a revised effective date. Material changes may also be communicated through the website, account dashboard or registered contact details where appropriate.